Returns & Exchanges

At Tony’s Chocolonely, we want you to be 100% happy with your chocolate; however, due to the perishable nature of our products, we generally cannot accept returns once the bars have been opened. If your order arrived damaged or incorrect, please reach out to our Choco-crew within 14 days of receipt for a full refund or replacement.

Return Process

• 1.
  Contact the Choco-crew

  Email our support team with your order number and a brief explanation of the issue you encountered with your chocolate bars.

• 2.
  Provide Proof

  Attach a clear photo of the damaged items or the incorrect shipment so we can better understand what went wrong during delivery.

• 3.
  Await Verification

  Our team will review your request within 48 hours to determine if a refund or a fresh shipment of chocolate is appropriate.

• 4.
  Receive Resolution

  Once approved, your refund will be processed to your original payment method or a new tracking number will be issued for your replacement bars.